AI + Human Execution

Outcomes, Not Headcount.
New Standard in CX Outsourcing.

Fast, flexible launch

Transparency + true ownership

40% lower cost than traditional BPOs

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Trusted by Fortune 500 Companies

Employees

5000+

Multilingual Support

24/7

Languages Spoken

31+

Women in the Workforce

60%

Global Strategic Centers

12

$16 Million

added in upselling/cross-selling

AHT (Average Handle Time) reduction

25%

SLA compliance across all service lines

99.8%

decrease in quality-related escalations

60%

CSAT goal attainment

107%

40%

reduction in operational costs within first 6 months

faster time-to-market for new initiatives

30%

reduction in attrition

50%

Why Businesses Choose AVM Station

No. 1

partner ranking based on performance

$16 Million

added in upselling/cross-selling

99.8%

SLA compliance across all service lines

25%

AHT (Average Handle Time) reduction

30%

faster time-to-market for new initiatives

40%

reduction in operational costs within first 6 months

60%

decrease in quality-related escalations

107%

CSAT goal attainment

50%

reduction in attrition

Outsource Smarter. Scale Faster.

Request a Proposal

Outsource Smarter. Scale Faster.

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Our Solutions Designed to Drive you Forward

Backoffice Support

Helping you manage your back-office work with precision

Contact Center Solutions

Optimize your contact center operations with our comprehensive solutions.

Marketing Services

Leverage our outsourced marketing services to harness the power of expert strategies and innovative solutions.

Technical Support

Solve complex technical issues and receive reliable solutions for your technical needs

Hybrid Shoring

Merging onshore and offshore services
for better results

Multichannel and Omnichannel Support

Enhance customer engagement with our multichannel and omnichannel support solutions.

Sales Outsourcing

Improve your business's sales performance with sales outsourcing

Multilingual Support

Connect users and bridge language barriers for better communication

HumAIn: Humans and AI, Perfecting Outcomes Together

We’ve built the world’s most advanced AI tools to tackle your toughest challenges

01

Recruiting and Sourcing

Achieve a 100% fill rate with our AI tool that seamlessly pairs the right talent with your unique needs, no matter how complex.

02

AI Learning Environment

Transform New Hires into Top Performers with AI Simulations that fast-track agent proficiency by 56%, leaving traditional training in the dust.

03

Workforce Management

Let enterprise-grade AI and machine learning turn your toughest staffing challenges into seamless solutions, with precision scheduling and foresight-driven forecasting.

04

Real Time Agent Assist (RTAA)

Empowering agents to resolve issues faster and perform at their peak, effortlessly.

05

Conversational AI

Now offers deeper insights and smarter solutions to boost efficiency, enhance CX, and drive enterprise-wide success.

06

Agent Retention and Productivity

Reduce churn with AI-powered tools that automates support tasks.

07

AHT Reduction

We are bringing modern AHT reduction solution with our AI driven Speech-to-Text software.

08

CSAT Improvement

Elevate CSAT with advanced AI-driven query handling and nuanced sentiment analysis, cutting training costs and reducing turnover—smart solutions for lasting impact.

09

FCR Enhancement

Achieve higher First Contact Resolution rates with AI-powered precision, ensuring faster, more accurate resolutions that enhance customer satisfaction and efficiency.

10

Knowledge & Search Management

Gen-AI-powered expertise directory: Cut hold times by 30%, speed up resolutions, and slash ticket costs.

AVM Success Stories

Robert Rose

This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.

Alex Smith

This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.

Drew Carlyle

This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.

Jessica Davis

This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.

Our Work in Action

CX Success Stories

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Use this space to promote the business, its products or its services. Help people become familiar with the business and its offerings, creating a sense of connection and trust. Focus on what makes the business unique and how users can benefit from choosing it.

Item Title Three

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Rapid Staff Migration To Work From Home Model

Check out how ContactPoint 360 quickly transitioned its workforce to a remote work model during a crisis, ensuring business continuity.

Results

5 Hours

100%

Time Taken to Assemble Team

Workforce Transitioned

Employee Satisfaction

Industries We Serve

Technology

Converting everyday service moments into lasting loyalty across the guest journey.

Hospitality

Converting everyday service moments into lasting loyalty across the guest journey.

Government

Improving citizen access while reducing friction across large-scale public service delivery.

Legal

Enabling responsive client communication without compromising confidentiality, accuracy, or trust.

Finance Services

Protecting customer trust across secure, highly regulated financial interactions.

Retail

Driving repeat purchases through consistent, connected service across every channel.

eCommerce

Supporting rapid business growth while preserving post-purchase customer confidence.

Transportation

Minimizing disruptions across complex, time-sensitive supply and delivery networks.

Outcomes, Not Headcount. New Standard in CX Outsourcing.